Shipping policy
Shipping Policy
At Nomai, we are committed to delivering your order with care, efficiency, and reliability. Please review our shipping policy below before placing your order.
Shipping Destinations
We currently ship to customers worldwide.
Europe
Shipping within Europe is available for orders above €60.
International Shipping
Shipping outside Europe is available for orders above €150.
Processing Times
Orders are processed after payment confirmation.
Please allow up to 1–3 business days for order preparation and dispatch during normal operating periods.
Processing times may be extended during holidays, promotions, or periods of high demand.
Estimated Delivery Times
Île-de-France
Estimated delivery time: up to 3 business days.
Europe
Estimated delivery time: up to 7 business days.
International Orders Outside Europe
Estimated delivery time: up to 7 business days after dispatch.
Delivery times are estimates only and may vary depending on destination, customs procedures, weather conditions, or carrier delays.
Customs & Import Duties
International customers outside Europe may be required to pay customs duties, import taxes, or additional fees imposed by their local authorities.
These charges are the responsibility of the customer.
Nomai is not responsible for customs-related delays or additional import charges.
Order Tracking
Once your order has been shipped, tracking information will be provided when available.
Customers are responsible for ensuring that shipping details and delivery addresses are entered correctly at checkout.
Failed Deliveries & Incorrect Addresses
Nomai is not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned due to an incorrect address, refusal of delivery, or failure to collect the package, additional shipping fees may apply before reshipment.
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us within 48 hours of the expected delivery date at:
Please include your order number and any relevant photos or information so we can assist you promptly.
Contact
For any shipping-related questions, please contact: